CPaaS and Unified Communications

Programmable APIs for voice, SMS, video, and WebRTC through a single platform with carrier-grade reliability and global reach across 190+ countries.

Core Channels

Programmable Voice
Make and receive calls programmatically with intelligent routing, call recording, transcription, and real-time call control.

SMS & Messaging APIs 
190+ countries with delivery receipts, long-code/short-code support, alphanumeric sender IDs, and intelligent failover.

Video & WebRTC
Embeddable video calling and conferencing. NAT traversal, codec negotiation, and SRTP encryption handled by platform.

SIP Trunking
Elastic SIP trunks scaling automatically. No capacity planning or hardware.

Number Management
Local, toll-free, and mobile numbers in 100+ countries via API. Full lifecycle management including porting, compliance, number masking, and dynamic number insertion.

Call Recording & Transcription 
Encrypted storage, compliance-grade retention, AI-powered transcription in 40+ languages with keyword spotting, sentiment analysis, and automated quality scoring.

API Capabilities

RESTful APIs with JSON payloads, real-time webhooks, WebSocket event streams, IVR builder with visual flow designer and VXML support, conference calling up to 250 participants, presence management and availability signalling.

SDKs & Integration

JavaScript/TypeScript with React and Vue components, iOS (Swift), Android (Kotlin) with CallKit/ConnectionService, server-side libraries for Python, Node.js, Java, Go, Ruby, PHP, .NET. Low-code integration via Zapier, Make, Power Automate. White-label UI components available.

Use Cases

Cloud Contact Centre
Omnichannel routing, queue management, agent presence, screen pop, CRM integration, supervisory dashboards. 
Customer Engagement 
Notifications, two-way messaging, reminders, delivery updates, authentication codes. 
Internal Communications 
Voice, video, messaging, presence integrated into existing tools. 
Healthcare & Telehealth
Encrypted video consultations, appointment reminders, secure patient communications, emergency notifications. 
Financial Services
Payment reminders, 2FA, fraud alerts, secure client communications. 
Logistics 
Delivery notifications, driver-customer communication with number masking, automated dispatch, proof-of-delivery via SMS.

Pricing

Starter 
1,000 free minutes, 10,000 SMS, sandbox access, community support, basic analytics. Pay-as-you-go, no minimums.

Growth 
Volume discounts from 10,000 minutes/month, priority support (4-hour SLA), advanced analytics, dedicated account manager, custom webhooks.

Enterprise
Custom pricing, dedicated infrastructure, 99.999% SLA, 24/7 premium support, custom integrations, white-label options, committed-use discounts up to 40%.