Rich Media Communications

RCS Business Messaging, interactive video, rich cards, carousels, and branded experiences delivered natively in customers' default messaging app.

RCS Business Messaging

Rich Cards
Images, titles, descriptions, and action buttons in a single message unit.
Carousels 
Scrollable multi-option format for catalogues, menus, appointment slots, service comparisons. 
Suggested Actions & Replies
One-tap responses, URL opens, dialler launches, map directions, calendar events. 
Verified Sender
Brand logo, colours, verification badge. 85% open rates, near-zero spam reports. 
Branded Messaging
Custom colours, logos, tailored conversation flows. 
SMS Fallback 
Automatic graceful degradation when RCS unavailable.

Enterprise Video

WebRTC with adaptive bitrate, screen sharing, virtual backgrounds, noise cancellation. Recording with cloud storage, transcription, AI-generated summaries. Up to 1,000 participants (SFU architecture). SRTP encryption, OWASP-compliant. White-label embeddable widget with full UI customisation.

Interactive Templates

50+ pre-built templates. Visual drag-and-drop builder with dynamic content insertion, conditional logic, multi-language support with automatic locale detection. A/B testing with automated winner selection.

Analytics & Optimisation

Engagement Metrics
Delivery rates, read receipts, tap-through rates, carousel scroll depth, button clicks, conversation completion. 
A/B Testing
Content, imagery, button text, timing, audience segments. 95% statistical confidence with automatic winner scaling. 
AI Recommendations
Optimal send times, content personalisation, template selection, audience segmentation.
Conversion Tracking 
End-to-end attribution from delivery through purchase.
Audience Insights
Demographics, device capability mapping, engagement scoring, preference profiling.

Integration

OTT 
Unified APIs for WhatsApp Business, Apple Messages for Business, Facebook Messenger, Telegram, LINE.
Push & In-App 
iOS and Android push notifications, in-app messaging. Orchestration engine determines optimal channel per message. 
CRM
Salesforce, HubSpot, Marketo, Braze, CleverTap.

Use Cases

E-Commerce 
Product carousels, order tracking with live maps, delivery photo confirmations, one-tap reorder. 
Travel & Hospitality 
Rich boarding passes, interactive itineraries, hotel room selection, real-time flight updates with rebooking.
Banking & Finance
Secure transaction alerts, interactive spending summaries, one-tap payments. 
Healthcare 
One-tap appointment confirmation, prescription refill cards, post-visit feedback. 
Automotive
Service scheduling carousels, recall notifications with dealer locator, vehicle status cards. 
Food & Delivery
Interactive menu browsing, live order tracking, one-tap reorder, post-delivery ratings.